TERMS AND CONDITIONS

Effective 9/16/2024

1. Introduction

Welcome to www.spiritwellsensorylounge.com (the “Website”). By accessing or using the Website and the services provided by Spirit Well Sensory Lounge, you agree to comply with these Terms & Conditions.

Please read this Agreement carefully before using the Website or our services. If you do not agree to these Terms, you should not use the Website or services offered.

2. Intellectual Property

All content on the Website, including but not limited to text, images, graphics, logos, videos, and software, is owned by Spirit Well Sensory Lounge or its licensors and is protected by applicable intellectual property laws. Unauthorized use of the content is prohibited.

3. Use of Services

Our services, including event bookings, wellness treatments, and related content, are provided to you as-is. Spirit Well Sensory Lounge does not guarantee uninterrupted availability of the Website or services. We reserve the right to modify, suspend, or discontinue any aspect of the Website without notice.

4. Booking and Payment

By booking a service or purchasing a product via the Website, you agree to provide accurate payment information. Payments are processed through third-party services such as Acuity and Mailchimp, which may have their own terms and conditions. Spirit Well Sensory Lounge is not responsible for issues related to third-party payment processors.

5. Cancellations and Refunds

Cancellation policies vary depending on the service booked. Please refer to specific booking details at the time of purchase. Refund requests will be evaluated on a case-by-case basis in line with the applicable policy at the time of booking.

6. User Accounts

You may need to create an account to access certain features of the Website. You agree to provide accurate, complete, and current information during registration and to keep this information up to date. You are responsible for maintaining the confidentiality of your account credentials.

7. Limitation of Liability

Spirit Well Sensory Lounge will not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the Website or our services, including but not limited to loss of revenue, profits, or data.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States and the state of Florida. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts located in Florida.

9. Changes to the Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and by continuing to use the Website after changes are made, you agree to be bound by the revised Terms.

Privacy Policy

As of 9/16/2024

1. Introduction

At Spirit Well Sensory Lounge, we are committed to protecting your privacy and ensuring your personal data is handled in accordance with the General Data Protection Regulation (GDPR) and other applicable laws. This Privacy Policy explains how we collect, use, and protect your information when you visit our Website or use our services.

2. Data We Collect

We may collect and process the following types of personal data:

  • Personal Information: Name, email address, telephone number, postal address, payment information.

  • Technical Information: IP address, browser type, and information about your use of the Website (collected via cookies, Google Analytics, etc.).

  • Booking Data: Service preferences, schedules, and related information from integrations like Acuity and Mailchimp.

3. How We Use Your Data

Your data is used for the following purposes:

  • To process and manage bookings made through Acuity or other booking systems.

  • To send marketing and promotional communications via Mailchimp, if consent is provided.

  • To improve our services by analyzing user behavior via Google Analytics and similar tools.

  • To engage with users on social platforms like Facebook, including Facebook Pixel for marketing purposes.

4. Legal Basis for Processing Data

We process personal data based on the following legal grounds:

  • Consent: Where you have explicitly agreed to receive marketing communications or when we collect your data for certain activities, such as email subscriptions.

  • Contractual Necessity: When the processing of your data is necessary to fulfill a booking or other agreement you enter into with us.

  • Legitimate Interests: For improving user experience, security, fraud prevention, or other essential business needs.

  • Legal Obligations: Where processing is required to comply with legal requirements.

5. Sharing Your Data

We may share your personal data with trusted third-party service providers:

  • Mailchimp: For email marketing and contact management.

  • Acuity: For booking and scheduling.

  • Google Analytics: For website traffic analysis.

  • Facebook: For marketing and social media engagement.

  • Payment Processors: For processing transactions securely.

These third parties are GDPR-compliant and have their own privacy policies governing how they handle your data.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and gather data for analytics and marketing. You can manage cookie preferences in your browser settings. By using the Website, you consent to the use of cookies.

7. Data Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or disclosure. However, no internet-based service is completely secure, and you use the Website at your own risk.

8. Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right to Access: Request details about the personal data we hold about you.

  • Right to Rectification: Request corrections to any inaccurate information.

  • Right to Erasure: Request the deletion of your data, provided it is no longer required for legitimate purposes.

  • Right to Restriction of Processing: Request that we limit how we use your data.

  • Right to Data Portability: Request your data in a machine-readable format for use elsewhere.

  • Right to Withdraw Consent: At any time, you can withdraw your consent for data processing.

You can exercise these rights by contacting us at [info@spiritwellsensorylounge.com].

9. Retention of Data

We retain your personal data for as long as necessary to provide the services, comply with legal obligations, resolve disputes, and enforce our agreements. If you wish for your data to be deleted, please contact us.

10. Third-Party Links

Our Website may contain links to other sites. We are not responsible for the privacy practices of those websites. Please review the privacy policies of those third-party services before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and we encourage you to review it regularly.

12. Contact Us

For any questions or concerns about this Privacy Policy or your data, please contact us at [info@spiritwellsensorylounge.com].

MEDICAL DISCLAIMER

Updated June 14, 2022

The information provided by Spirit Well Sensory Lounge (“we”, “us”, “or”, “our”) on https://www.spiritwellsensorylounge.com (the “Site”) is for general informational purposes only. All information on the Site is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE. YOUR USE OF THE SITE AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE IS SOLELY AT YOUR OWN RISK.

 

EXTERNAL LINKS DISCLAIMER

The Site may contain (or you may be sent through the Site) links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links have been initially vetted, but are not investigated, monitored, or regularly checked for accuracy, adequacy, validity, reliability, availability or completeness by us. WE DO NOT WARRANT, ENDORSE, GUARANTEE OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD-PARTY WEBSITES LINKED THROUGH THE SITE OR ANY WEBSITE OR FEATURE LINKED IN ANY BANNER OR OTHER ADVERTISING. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

 

PROFESSIONAL DISCLAIMER

The site cannot and does not contain medical/health advice. The medical/health information is provided for general information and educational purposes only and is not a substitute for professional advice. Accordingly, before taking any actions based upon such information, we encourage you to consult with appropriate professionals. We do not provide any kind of medical/health advice. THE USE OR RELIANCE OF ANY INFORMATION CONTAINED ON THE SITE IS SOLELY AT YOUR OWN RISK.

 

TESTIMONIALS DISCLAIMER

The Site may contain testimonials by users of our products and/or services. These testimonials reflect the real-life experiences and opinions of such users. However, the experiences are personal to those particular users and may not be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. YOUR INDIVIDUAL RESULTS MAY VARY.

The testimonials on the Site are submitted in various forms such as text, audio and/or video and are reviewed by us before being posted. They appear on the site verbatim as given by the users, except for the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity. 

The views and opinions expressed in the testimonials belong solely to the individual user and do not reflect our views and opinions. Some testimonials have been provided by staff, friends & family who have benefitted from utilizing the modalities we offer. They have not been paid or incentivized to provide testimonials and have volunteered them willingly / eagerly.

The testimonials on the Site are not intended, nor should they be construed, as claims that our products and/or services can be used to diagnose, treat, mitigate, cure, prevent or otherwise be used for any disease or medical condition.

No testimonials have been clinically proven or evaluated.